| Frequently
Asked Questions: |
Welcome
to 
Below is a collection of the "Frequently
Asked Questions" about our Website(s) and fixosign.com
to help make your shopping experience as easy as possible.
However, if you need specialized assistance or further
information, please use our Email Help Centre for professional,
courteous Customer Service.
|
| Q.
What should I do if I forgot my login/password information? |
| A.
has two ways for you to obtain your login information. Click
Here to enter your login name and we will send your login information
to the email address entered by you. |
| Q.
Why is sales tax added to my online order? |
A.
We apply applicable state sales taxes
on all of our taxable delivered sales.
Sales Tax for deliveries inside TamilNadu = 1.05% on price
For Deliveries outside Tamilnadu = 12.6% on price
Our tax advisors have stated that we are following the tax
rules and regulations imposed by the respective jurisdictions.
All sales tax rupees that we collect are remitted directly
to the sales tax authorities. |
| Q.
How can I send an order as a gift? |
| A.
Please be sure to choose the 'Gift' option when ordering.
We will include a special gift invoice when you indicate
that the order is a gift. The gift invoice will list the
items ordered without printing the prices. |
| Q.
Where can I enter my P.O. when ordering online? |
| A.
Purchase Order numbers can be entered in the comments field
or special instructions field when ordering. |
| Q.
Can I make changes or additions to my order after I click
'Confirm'? |
| A.
Please contact one of our Customer Service Representatives
at +91-44-8140444 or 8140111 if you need to make any changes
to your order. Or just mail to kamalco@eth.net |
| Q.
How can I cancel my order? |
| A.
Please contact one of our Customer Service Representatives
at +91-44-8140444 or 8140111 if you need to make any changes
to your order. Or just mail to kamalco@eth.net |
| Q.
Who do I contact if there is a problem with my order? |
| A.
Please contact one of our Customer Service Representatives
at +91-44-8140444 or 8140111 if you need to make any changes
to your order. Or just mail to kamalco@eth.net |
| Q.
How will I know that my order was processed successfully? |
| A.
We will send you an e-mail confirmation, which will include
your order number and scheduled delivery date. You will
also be able to view your order immediately by clicking
'My Account' located at the top of our Home Page. |
| Q.
What is your delivery policy? For In-Stock ITEMS. |
- We provide next business day delivery
for orders processed by 5 p.m. within CHENNAI.
- For Outstation Despatches - Despatch
will be made within 48 HRS of your confirmation. Actual
delivery will depend on the time taken by the courier
company.
|
| Q.
Can I check the status of my order online? |
| A.
You may check the status of your order
online by clicking 'My Account' located at the top of our
Home Page. |
| Q.
Do I have to be home to accept my order? |
A.
Ordinarily, we require that someone
at your delivery location sign for our deliveries. Please
leave special instructions with :
A. Preferred delivery Date
B. Time |
| Q.
Who do I contact about problems with your site? |
| A.
Please contact our System Support
Team at 98410-73410, or 814044 OR mail to kamalco@eth.net |
| Q.
How do I set up my account online as an existing customer? |
| A.
To register as a customer, please
click 'Register' and then. |
| Q.
How do I finalize my order? |
| A.
After "adding to cart"
your order, Please be sure to click 'Order Now' during checkout
to finalize your order. You will be given a Unique "Order
I.D" number. You may use this for further reference |
| Q.
Can I browse your site without registering or setting up
an account? |
| A.
Yes, you may browse our site without
registering or setting up an account? If you would like
to make a purchase, please click 'Register' to set-up your
account. |
| Q.
How to register & create My Account? |
|
A.
If you are a first time user, or if you would like to
purchase online then you need to create a "My Account",
this is done by clicking on "Register". You
will have to give a unique "Login Name" and
"Password".
|
| Q.
What is Login? |
| A.
Once you are registered as a customer. Create my Account
to buy products listed in our site you need to "Login".
You need not fill in the customer details each time. The
computer recognizes you by your user ID & Pass word. |
| Q.
What if my connection is terminated halfway through an order? |
| A.
Visit Sign-in & Start your buying, in case of problem
call 044-8140444, 8140111 or mail to: kamalco@eth.net |
| Q3.
What is Logout? |
|
A.
If you decide to Exit after making a purchase Click on
"Logout". You will exit "My Account"
and return to the
home page.
|